Returns & Exchanges
At Harris Tweed Isle of Harris, we want you to be completely satisfied with your hand-woven purchase. If your item isn't quite right, we offer a 30-day return policy for all unworn and unwashed products in their original packaging.
Initiate Your Return
Contact our customer service team with your order number and reason for return to receive a unique Return Authorization code.
Package Your Items
Carefully pack your Harris Tweed items in their original box, ensuring all tags and labels remain attached to the garment.
Ship to the Hebrides
Affix the provided shipping label and drop your package at any authorized carrier location; we recommend using a tracked service for peace of mind.
Processing and Refund
Once our artisans inspect the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing